Anytime , any questions or concerns about Bonham Strand Service, please do not hesitate to contact us via Emails, Phone Calls or Livechats.
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Hong Kong, China HKD $50 per package ; SF Express Delivery time: 3-7 business days
Rest of the World HKD$500 per package ; FedEx Delivery time: 1-5 business days, depends on location
Return & Exchange Policy
We offer complimentary alteration for minor service for our products, for example remake buttons. And half year complimentary major alteration after product finished. Major alteration after half year may need to be charged, please contact Bonham Strand Bespoke Manager.
Once order had been placed, cannot return or exchange, but you will need to contact Bespoke Manager within 24 hours to check the production Process.
Promotion items cannot return or exchange. For further information on the terms, conditions, please consult the Terms and Conditions of Sale or contact Bonham Strand Client Services.
WHAT IS BESPOKE CLOTHING?
The term “bespoke” is from 18th-century England, literally meant that a selection of fabric was ‘bespoken for’ a customer. Today, the term refers to a tailor shop that is custom made for a customer without the use of a pre-existing pattern.
CAN YOU OFFER ADVICE ABOUT THE BEST SUIT FOR ME?
It is always delightful to offer assistance with the latest sartorial trends. Contact us and we’ll get back to you within 24 hours, eamil to firstname.lastname@example.org.
CAN I SEE A SAMPLE OF YOUR MATERIAL?
Given the high cost of fabric, it isn’t feasible at this time but we have only standard samples for latest fashion trends to try on. And we are working hard on make it possible in future.
WHAT IF I WANT ALTERATIONS?
Each one of our product is custom made specifically for you. While we cannot offer refunds we are 100% committed to working with you until you are fully satisfied.
HOW LONG WILL IT TAKE TO GET MY SUIT?
Because each product is made specifically for you, ordering custom clothing is not an overnight process We work hard to do everything we can to deliver your clothes within2-3 weeks of placing your order. While this is not always possible, we strive daily to hit this goal. In select situations, it may be possible to further expedite your order for an additional fee.
Bonham Strand offer varies gift certificates, they are not redeemable for cash and cannot be returned for a cash refund.