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Customer Care

Anytime , any questions or concerns about Bonham Strand Service, please do not hesitate to contact us via Emails, Phone Calls or Livechats.

Privacy & Safety

We may only disclose information about you if required to do so by law, process or court order or based on our good faith belief that there is suspected fraud or situation involving potential threats to the safety of any person or violation of the Bonham Strand terms of use.

Otherwise, all your data and private information are under protected by law. If you have any questions or concerns regarding our privacy policy, please send an email to contact@bonhamstrand.hk

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Shipping Policy

Hong Kong, China  HKD $50 per package ;   SF Express Delivery time: 3-7 business days

​Rest of the World    HKD$500 per package  ;  FedEx Delivery time: 1-5 business days, depends on location

Return & Exchange Policy

We offer complimentary alteration for minor service for our products, for example remake buttons. And half year complimentary major alteration after product finished.  Major alteration after half year may need to be charged, please contact Bonham Strand Bespoke Manager.

Once order had been placed, cannot return or exchange, but you will need to contact Bespoke Manager within 24 hours to check the production Process.

Promotion items cannot return or exchange. For further information on the terms, conditions, please consult the Terms and Conditions of Sale or contact Bonham Strand Client Services.

FAQ

WHAT IS BESPOKE CLOTHING?


The term “bespoke” is from 18th-century England, literally meant that a selection of fabric was ‘bespoken for’ a customer. Today, the term refers to a tailor shop that is custom made for a customer without the use of a pre-existing pattern.




CAN YOU OFFER ADVICE ABOUT THE BEST SUIT FOR ME?


It is always delightful to offer assistance with the latest sartorial trends. Contact us and we’ll get back to you within 24 hours, eamil to contact@bonhamstrand.hk.




CAN I SEE A SAMPLE OF YOUR MATERIAL?


Given the high cost of fabric, it isn’t feasible at this time but we have only standard samples for latest fashion trends to try on. And we are working hard on make it possible in future.




WHAT IF I WANT ALTERATIONS?


Each one of our product is custom made specifically for you. While we cannot offer refunds we are 100% committed to working with you until you are fully satisfied.




HOW LONG WILL IT TAKE TO GET MY SUIT?


Because each product is made specifically for you, ordering custom clothing is not an overnight process We work hard to do everything we can to deliver your clothes within2-3 weeks of placing your order. While this is not always possible, we strive daily to hit this goal. In select situations, it may be possible to further expedite your order for an additional fee.




GIFT CERTIFICATES


Bonham Strand offer varies gift certificates, they are not redeemable for cash and cannot be returned for a cash refund.