客戶服務

隨時,對Bonham Strand服務有任何疑問或疑慮,請隨時通過電子郵件,電話或在線聊天與我們聯繫。

隱私與安全

只有在法律,程序或法院命令要求,即存在涉嫌欺詐或情況涉及對任何人的安全構成潛在威脅或違反Bonham Strand條款的情況下,我們才可能披露有關您的信息,否則個人資料受保護。

 

您的所有數據和私人信息均受法律保護。如果您對我們的隱私政策有任何疑問或疑慮,請發送電子郵件至contact@bonhamstrand.hk

運輸政策

中國香港地區,每包50港幣;順豐速遞交貨時間:3-7個工作日

全世界其他地區每套HKD500;聯邦快遞交貨時間:1-5個工作日,取決於位置

退換政策

對於產品的次要服務,我們提供免費更改,例如翻新按鈕。並在產品完成後半年免費進行重大更改。半年後可能需要收費,請聯繫Bonham Strand定制經理。

下訂單後,將無法退貨或換貨,但您需要在24小時內聯繫Bespoke Manager,以檢查生產過程。

促銷品不能退換。有關條款和條件的更多信息,請查閱銷售條款和條件或聯繫Bonham Strand客戶服務。

常問問題

WHAT IS BESPOKE CLOTHING?


The term “bespoke” is from 18th-century England, literally meant that a selection of fabric was ‘bespoken for’ a customer. Today, the term refers to a tailor shop that is custom made for a customer without the use of a pre-existing pattern.




CAN YOU OFFER ADVICE ABOUT THE BEST SUIT FOR ME?


It is always delightful to offer assistance with the latest sartorial trends. Contact us and we’ll get back to you within 24 hours, eamil to contact@bonhamstrand.hk.




CAN I SEE A SAMPLE OF YOUR MATERIAL?


Given the high cost of fabric, it isn’t feasible at this time but we have only standard samples for latest fashion trends to try on. And we are working hard on make it possible in future.




WHAT IF I WANT ALTERATIONS?


Each one of our product is custom made specifically for you. While we cannot offer refunds we are 100% committed to working with you until you are fully satisfied.




HOW LONG WILL IT TAKE TO GET MY SUIT?


Because each product is made specifically for you, ordering custom clothing is not an overnight process We work hard to do everything we can to deliver your clothes within2-3 weeks of placing your order. While this is not always possible, we strive daily to hit this goal. In select situations, it may be possible to further expedite your order for an additional fee.




GIFT CERTIFICATES


Bonham Strand offer varies gift certificates, they are not redeemable for cash and cannot be returned for a cash refund.





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©2020 Bonham Strand (Hong Kong)由於中文版系統自動翻譯, 一切以英文版為依歸

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